FAQ

Yes, we do ship internationally. We offer a range of shipping options depending on the destination and the size and weight of your order. Our international delivery partners will ensure that your items are delivered to you in a timely manner.

Due to importing restrictions, there may be issues shipping to some areas. If so, our system automatically updates and will not allow you to place the order.

Please note that international shipping prices may not include taxes and duties that the recipient’s country charges upon arrival. These fees must be paid upon the arrival of the package in the recipient’s county and cannot be collected at checkout. Packages may be held at the postal facility until these fees are paid. The recipient may be required to go to the postal facility and pay the fees before the package can be collected. We recommend researching the shipment of products to the recipient’s country before placing an order.

We do not guarantee any shipping timelines for international shipping. We apologize for any inconvenience this may cause. If you place an international order and your package does not arrive within 60 days, please get in touch with us here.

Orders generally ship within 2-3 business days of purchase. We ship Monday through Friday (except on weekends and holidays).

Check your tracking number. It can be found in your email and we know it’s fun to follow the progress. We’re just as excited about you using our products as you are!

The tracking number will be in the order confirmation email you received. If you can’t find it, reach out to us.

Sadly we do not offer scheduled deliveries at this time. If you wish to get the delivery date close to a specific date, please take a look at our order delivery estimates above and place your order accordingly.

If you placed an order and need to update your shipping or billing address, please reach out to us at service@aivistalab.com.